How can I prepare for my ITIL 4 foundation certification exam?
How does the course benefit me and my organisation?
With ITIL 4, organisations will receive complete advice on how to manage IT-enabled services in the digital economy.
The frame work will give organisations the direction they need to handle emerging service management difficulties and make the most of contemporary technology.
For the efficient governance and management of IT-enabled services, ensure a flexible, coordinated, and integrated system.
IT Service Management (ITSM) in the modern world
- Today, almost all services are IT-enabled, so organisations can greatly benefit from developing, enhancing, and growing their IT service management capacity.
- Today's technology is developing more quickly than ever.
- There are now more opportunities than ever before for value creation because to new developing technologies like the Internet of Things (IOT), Big Data, and Machine Learning.
- Due to this, IT has emerged as a key business driver and source of competitive advantage.
- Thus, IT service management is now positioned as a crucial strategic skill.
An overview of the ITIL 4 Frame work
The ITIL Foundation: ITIL 4 Edition handbook, which provides a very comprehensive guide, may already be in your possession or you may need to acquire it.
The hard copy at Amazon is pretty expensive, so you might want to think about the digital edition, which you can buy online.
If you are absolutely new to the world of ITIL, reading the guide before taking any courses can greatly assist you comprehend the overall best practices.
Before your exam, you should study and gain a solid understanding of the main concepts listed below.
These topics should be well-received by the time you need to take the exam if you can devote as much time to them as possible.
Essential Topics
- Understand the key concepts of service management;
- Recognize the purpose and components of the ITIL service value system.
- Recognize the importance of service management in today's world (SVS).
- Understand the activities of the service value chain and how they interconnect.
- Understand the seven essential ITIL practises (detail).
- Recognizing how the ITIL guiding principles can assist an organisation in adopting and adapting service management.
- Recognize the four dimensions of service management.
- Understand the goal and key terms of 15 ITIL practises.
It is worthwhile to consider downloading some ITIL apps from the Android or Apple stores in order to take some mock exams in order to improve your knowledge and understanding prior to the course and exam.
Remember you only need to answer 26 questions correctly out of 40 in the exam to pass.
As it stands, understanding the 7 essential ITIL practices in detail make up 17 of the correct answers which contributes a majority to the overall exam. It would be worth investing in the following areas.
The 7 essential ITIL practices
- Service desk
- Incident management
- Problem management
- Service request management
- Service level management
- Change enablement
- Continual improvement
Good luck and all the best in passing your exam.